Frequently Asked Question (FAQ)
Our platform accepts Paypal and all major credit/debit cards.
All customers are charged when purchase & payment made successfully.
Currently, our platform accepts USD only.
Our platform converts the currency from USD to others currency according to the location of customer browsing.
Unfortunately, no. As per our Discount Policy, only one discount code can be applied to a single order.
1) Every discount code is unique, there is a specific requirement at times for discount code to be applied.
2) The discount code is only available to key in during checkout process.
Unfortunately, no. The initial item's price will apply since there is no ongoing promotion at the time of purchase made.
Placing an item in your cart and/or wish-list does not reserve the item. Available inventory is only assigned after you place your order and you shall receive an email confirmation that confirms we have received your order.
Item can be removed at the cart/wish-list before check-out or purchase confirmation.
Kindly contact us by emailing to firstname.lastname@example.org for further help.
Normally, it takes 24 to 48 hours for our customer service agent to reply but feel free to send us a follow-up email just in case you haven't heard anything from us.
Tracking Numbers are usually generated within 2-4 business days, and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners. Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.
No. In some cases, Tracking Numbers could take 3-7 days to have an updated status. Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.
All items (domestic or international orders) will take an estimated 7-14 business days to be processed and delivered.
Kindly also take note that in certain unforeseen cases, such as customs stops that resulted in additional delays, we will not be held liable.
There will also be expected delays to all shipments in a holiday season, due to the heavy volume of shipments that our shipping partners have to handle.
Also, there might be expected delays in most shipments of the affected country/state, due to natural occurrences i.e blizzard, etc.
We are constantly working on improving our operation and shipping procedures with our shipping partners. We sincerely apologize to our customers if any inconvenience caused regarding the shipping time.
Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.
Therefore to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.
Oftentimes we have to remove batteries or other sensitive components from an order to avoid custom complications during its shipping phase. Sensitive components such as the battery, liquid, powdered material, and etc. often get stopped and destroyed during delivery. Therefore to protect your parcel, we will remove these components from your order before proceeding to delivery.
Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.
Yes. Upon receiving the item, customers have 48hours after the delivered date to request for a replacement. If the item's defect is deemed valid, we will send another replacement to you.
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Yes. Certain items are non-refundable by nature. Once sold, returns will not be accepted. Example of such item is Underwear / Undergarment / Bra, where we could not re-sell the returned item due to hygiene reasons.
Order contents (such as size, color, or quantity) cannot be changed once the order has been placed. Orders cannot be canceled or changed in any way once they have been submitted.
Shipping information only can be edit within the first 12 hours after you place the order.
Our policy lasts 7 days. If 7 days have gone by after you receive the items, unfortunately, we can’t offer you a refund or exchange.
Please email us for returning address inquiry at email@example.com.